Previous incidents

The performance issue has been resolved.
We appreciate your patience and understanding.

The performance issue has been resolved.
We appreciate your patience and understanding.

The team has resolved the incident. The service has been reestablished.

We have partially restored access to Casper (Mainnet). The service is now operational for the most recent blocks.

However, access to historical blocks and certain advanced features may remain limited as we continue our recovery process.

Our engineering team is actively working to restore full functionality. We will provide further updates as progress continues.

We are still investigating the ongoing outage affecting Iota (Mainnet).
At this time, there is no progress to report.

Our engineering team continues to work on identifying the root cause.
Further updates will be provided as soon as they become available.

The team has resolved the incident with Cosmos (Mainnet). The service has been reestablished.

We appreciate your patience and understanding.

The team has updated the nodes to the latest version available v6.2.0. Aftter the update, the nodes caught up with the tip.

• https://github.com/zcash/zcash/releases/tag/v6.2.0

Our team identified and resolved a misconfiguration on our platform that was impacting transaction broadcasts. The configuration has been corrected, and full functionality has been restored.

We are implementing additional safeguards to prevent similar issues in the future. Thank you for your patience and understanding.

The team has found and fixed a configuration issue. The service has been reestablished.

We appreciate your patience and understanding.

We have recovered all historical data. The nodes are operational again.

We appreciate your patience and understanding.

We have closely monitored system performance over the past 12 hours. No further issues have been observed, and all services remain stable.

The incident is now considered fully resolved.
We thank you for your patience.

We have fully restored the service across our chains.

The remaining chains are back online:

• kcs-mainnet.gateway.tatum.io
• kcs-testnet.gateway.tatum.io

We appreciate your patience and understanding.

The team has restored the service across all out nodes.
The service is fully operational.

We appreciate your patience and understanding.

Cosmos (Mainnet) nodes have been updated to the latest version and are in sync again with the tip. The service is operational.

We appreciate your patience and understanding.

The team has observed the network performing well again.
Our nodes are operational.
We appreciate your patience and understanding.

The team has applied the latest available patches, and we consider this issue resolved on our end.

However, Ethereum Sepolia (Testnet) may still experience network-level issues beyond Tatum’s control.

We appreciate your patience and understanding.

The reconfiguration is complete and the service has been reestablished.
We appreciate your patience and understanding.

The service has been reestablished.
We appreciate your patience and understanding as we worked to resolve this issue.