Previous incidents

April 2025
Apr 25, 2025
1 incident

Zcash (Mainnet) - Unannounced hard fork v6.2.0

Downtime

Resolved Apr 25 at 02:58pm UTC

The team has updated the nodes to the latest version available v6.2.0. Aftter the update, the nodes caught up with the tip.

  • https://github.com/zcash/zcash/releases/tag/v6.2.0

1 previous update

Apr 24, 2025
1 incident

Bitcoin & Litecoin Transaction Broadcast Failures

Degraded

Resolved Apr 24 at 02:53pm UTC

Our team identified and resolved a misconfiguration on our platform that was impacting transaction broadcasts. The configuration has been corrected, and full functionality has been restored.

We are implementing additional safeguards to prevent similar issues in the future. Thank you for your patience and understanding.

1 previous update

Apr 23, 2025
1 incident

Solana - Service Degraded

Degraded

Resolved Apr 23 at 02:30pm UTC

The team has found and fixed a configuration issue. The service has been reestablished.

We appreciate your patience and understanding.

1 previous update

Apr 14, 2025
1 incident

Cosmos (Mainnet) - Outage and Upgrade v23.1.1

Downtime

Resolved Apr 22 at 11:54am UTC

We have recovered all historical data. The nodes are operational again.

We appreciate your patience and understanding.

4 previous updates

Apr 02, 2025
2 incidents

REST API endpoints - Service Degraded

Degraded

Resolved Apr 03 at 07:24am UTC

We have closely monitored system performance over the past 12 hours. No further issues have been observed, and all services remain stable.

The incident is now considered fully resolved.
We thank you for your patience.

2 previous updates

Algorand, Avax, Cardano, KuCoin, Ripple Tezos - Outage

Downtime

Resolved Apr 02 at 06:41pm UTC

We have fully restored the service across our chains.

The remaining chains are back online:

  • kcs-mainnet.gateway.tatum.io
  • kcs-testnet.gateway.tatum.io

We appreciate your patience and understanding.

3 previous updates

March 2025
Mar 26, 2025
2 incidents

Cronos (Mainnet) - Outage

Downtime

Resolved Mar 27 at 07:26pm UTC

The team has restored the service across all out nodes.
The service is fully operational.

We appreciate your patience and understanding.

3 previous updates

Cosmos (Mainnet) - Outage (Unannounced Hard Fork)

Downtime

Resolved Mar 26 at 07:59pm UTC

Cosmos (Mainnet) nodes have been updated to the latest version and are in sync again with the tip. The service is operational.

We appreciate your patience and understanding.

1 previous update

Mar 12, 2025
1 incident

Celo Alfajores (Testnet) - Outage

Downtime

Resolved Mar 12 at 05:09pm UTC

The team has observed the network performing well again.
Our nodes are operational.
We appreciate your patience and understanding.

1 previous update

Mar 05, 2025
1 incident

Ethereum Sepolia (Testnet) - Outage

Downtime

Resolved Mar 10 at 10:59am UTC

The team has applied the latest available patches, and we consider this issue resolved on our end.

However, Ethereum Sepolia (Testnet) may still experience network-level issues beyond Tatum’s control.

We appreciate your patience and understanding.

3 previous updates

Mar 04, 2025
1 incident

Sonic (Mainnet) - Service Degraded

Degraded

Resolved Mar 04 at 06:06pm UTC

The reconfiguration is complete and the service has been reestablished.
We appreciate your patience and understanding.

1 previous update

Mar 03, 2025
1 incident

Chiliz (Mainnet) - Outage

Downtime

Resolved Mar 03 at 11:50am UTC

The service has been reestablished.
We appreciate your patience and understanding as we worked to resolve this issue.

1 previous update

February 2025
Feb 26, 2025
1 incident

Cosmos (Mainnet) - Upgrade v22.2.0

Downtime

Resolved Feb 26 at 03:26pm UTC

The update is complete. The nodes are following the tip.
We appreciate your patience and understanding.

1 previous update

Feb 25, 2025
2 incidents

Celo Alfajores (Testnet) - Outage

Downtime

Resolved Mar 10 at 04:53pm UTC

The team has recovered the service with Celo Alfajores (Testnet) as an L2 from Ethereum Holesky (Testnet).

We appreciate your patience and understanding.

1 previous update

Ethereum Holesky (Testnet) - Service Degradation

Downtime

Resolved Mar 10 at 11:02am UTC

The team has applied the latest available patches, and we consider this issue resolved on our end.

However, Ethereum Holesky (Testnet) may still experience network-level issues beyond Tatum’s control.

We appreciate your patience and understanding.

8 previous updates

Feb 24, 2025
2 incidents

NEAR Mainnet - Service Degradation

Degraded

Resolved Mar 01 at 09:23am UTC

The service has been reestablished.
We appreciate your patience and understanding.

1 previous update

Stellar (Mainnet) - Outage

Downtime

Resolved Feb 24 at 04:28pm UTC

This issue has since been identified and resolved, and all functionality is now operating as expected.

We appreciate your patience and understanding.

1 previous update

Feb 21, 2025
1 incident

Service Degradation - Multiple Chains

Degraded

Resolved Feb 21 at 08:55am UTC

The service degradation has been fully resolved.

Our team has identified and addressed the root cause, and all systems are now operating normally. We appreciate your patience and understanding.

1 previous update

Feb 12, 2025
1 incident

Cosmos (Mainnet) - Network Issues

Downtime

Resolved Feb 13 at 12:36pm UTC

The service has been reestablished.
We appreciate your patience and understanding.

2 previous updates